Frequently Asked Questions

Orders & Delivery

Q: My delivery hasn’t arrived yet, where is it?
A: You can track your order using the tracking link in your confirmation email. If it's overdue, please contact our support team.

Q: How soon can I expect my delivery?
A: Delivery times vary by location. Standard shipping usually takes 3–7 business days. Check your confirmation email for details.

Q: Can I track my order?
A: Yes, once your order is dispatched, you'll receive a tracking number via email.

Q: What are your delivery charges?
A: Delivery charges depend on your location and the shipping method selected at checkout. You’ll see the exact amount before confirming your order.

Q: Do I have to sign for my delivery?
A: Some deliveries may require a signature, especially for high-value items. We'll let you know at checkout if this applies.

Q: What if only part of my parcel has arrived?
A: Sometimes orders are shipped in multiple parcels. Check your dispatch email to see if any items are arriving separately.

Q: Can I leave safe delivery instructions for my order?
A: Yes, you can leave instructions at checkout or with the courier service when tracking your parcel.

Q: Where do you deliver?
A: We deliver nationwide. For remote areas, delivery may take a little longer.

Q: Do you ship internationally?
A: Yes, we offer international shipping. Fees and delivery times vary based on location.

Returns & Refunds

Q: What is your returns policy?
A: We accept returns within 14–30 days of delivery (check your specific policy). Items must be unused and in original packaging.

Q: How long does it take for a refund to be credited to my account?
A: Refunds are usually processed within 5–10 business days after we receive the returned item.

Q: What do I do if my order arrives damaged?
A: Please contact us immediately with photos of the damage so we can arrange a replacement or refund.

Q: What happens if I have a faulty item?
A: Contact us as soon as possible. We’ll provide a replacement or refund upon verifying the fault.

Orders & Account Management

Q: I've changed my mind, how do I cancel my order?
A: Orders can be canceled before they are dispatched. Contact us quickly for assistance.

Q: Can I order over the phone?
A: Currently, we only accept orders through our website for security and accuracy.

Q: What if the item I want is not in stock?
A: You can sign up for restock notifications on the product page.

Q: What do I do if I have made an error with my order?
A: Contact our support team immediately. We can make changes if the order hasn't been dispatched.

Q: Will you notify me if an item is back in stock?
A: Yes, if you sign up for notifications on the product page.

Account & Payments

Q: What does the status of my order mean?
A:

Processing: We’ve received your order and it’s being prepared.
Shipped: Your order is on its way.
Delivered: Your package has arrived.
Cancelled: Your order has been canceled.

Q: Where do I enter a discount code?
A: At checkout, enter your code in the "Promo Code" box and click “Apply.”

Q: How do I register for an account?
A: Click on “Sign Up” at the top of our homepage and fill in your details.

Q: What do I do if my payment has failed?
A: Make sure your payment details are correct and try again. If the issue persists, contact your bank or our support.

Q: How do I unsubscribe from your marketing emails?
A: Click “Unsubscribe” at the bottom of any promotional email.

Q: How do I log in?
A: Click “Log In” at the top of our website and enter your email and password.

Q: How do I search for a product?
A: Use the search bar at the top of any page to find specific items.

Q: How can you help if I have forgotten my password?
A: Click “Forgot Password?” on the login page and follow the instructions to reset it.